Payment Terms

Thank you for choosing Macel Care Limited as your trusted provider of healthcare services. Please review and understand our payment terms before engaging our services. By proceeding with our services, you acknowledge and accept these terms.

• Service Charges

  Clients will be charged based on the type of services required. Detailed pricing information can be obtained through our website or by contacting our customer service representatives.
  Contact: 054 867 3012

• Billing Cycle

  Billing will be conducted on a daily/weekly/monthly basis, depending on the agreed-upon schedule. An invoice will be sent to the client's provided email address or mailing address.

• Payment Due Date

  Payment for services rendered is due on or before the due date specified on the invoice. Late payments may incur additional charges as outlined in the Late Payment section below.

• Accepted Payment Methods

  We accept payments through Mobile money transfer and bank transfers. Please ensure that payments are made using the provided instructions to facilitate accurate processing.

• Late Payment

  Late payments will be subject to a late fee of 20% of the outstanding balance for every 30 days that the payment remains overdue. This fee is intended to cover administrative costs associated with processing late payments.

• Disputed Charges

  If you believe there is an error or discrepancy in your invoice, please notify us within 48 hours after receiving the invoice. We will review the matter and make any necessary adjustments to rectify the issue.

• Collections

  In the event of extended non-payment or unresolved disputes, Macel Care Limited reserves the right to engage collections agencies or legal avenues to recover outstanding amounts. Any associated costs incurred will be the responsibility of the client.

• Refunds and Cancellations

  Refund policies vary depending on the nature of the services provided. Cancellations of scheduled services must be made within 48 hours after scheduling your preferred service to avoid charges. Refunds, if applicable, will be processed according to our refund policy.

• Changes to Payment Terms

  Macel Care Limited reserves the right to modify or update these payment terms at any time. Changes will be communicated to clients in advance and will apply to future invoices.

• Contact Us

  If you have any questions or concerns regarding our payment terms, please contact our billing department at hi@macelcare.com.

• Important Note

  We understand the importance of clarity and transparency when it comes to financial matters. Rest assured that our payment terms are designed to ensure smooth transactions and provide you with the best possible healthcare services.